Baggage Policy
(1) piece of luggage and (1) small personal item is included with each ticket.
Passengers may bring extra luggage for $15 per additional bag. Be sure to select additional baggage while booking if you plan on bringing more luggage, as space on board is limited.
1 Bag
Free
1 suitcase or large duffle bag
2 Bags
$15 fee
2 suitcases (small or large)
3 Bags
$30 fee
3 suitcases (small or large)
+ 1 personal item
Free
Small gym bag, backpack, purse or laptop case (pick 1)
Oversized Baggage
If you plan to travel with oversized or overweight pieces of baggage, please contact us to ensure we have enough space on your desired shuttle. This may include items such as surf boards, gold clubs, skis, instruments and other oversized items. Fees apply for all oversized or overweight pieces of baggage or excess luggage, and are subject to availability.
Luggage terms & conditions
Each passenger is allowed one (1) standard piece of luggage plus one (1) small personal item. Luggage may not exceed 50 pounds and the length + height + width should not exceed 62 inches. Luggage must be placed in the appropriate shuttle stowage compartment and as directed by our staff. The small carry-on should fit under the seat in front of you. Fees apply for all oversized or overweight pieces of baggage or excess luggage, and are subject to availability. Undeclared luggage will be charged an additional penalty or denied based on space available. Relaxsan will not issue passengers a refund or any compensation if they are unable to use the service as a result of excess or undeclared luggage.
Wheelchairs used by passengers are carried free of charge. We do not allow bicycles on our shuttles.
Weapons, drugs, hazardous materials, or any illegal substance is not permitted on board our shuttles, including in passenger luggage.
All luggage should be locked and labeled. Relaxsan is not responsible for lost, damaged, or stolen luggage, or for any items left on the shuttle at the end of your service. It is your responsibility to collect your baggage and personal items at the end of your service. Passengers may contact us to report missing items. Unclaimed lost and found items collected by Relaxsan will be donated to charity two (2) weeks after the date of collection regardless of contact from the owner.
See Terms & Conditions for full details.